Privacy policy

Humble Origins Superfoods ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or interact with our website humbleoriginssf.com (the "Site") or use our services (the "Services").

By accessing the Site or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Revisions will be posted on this page with an updated "Last Updated" date.

2. Information We Collect and Use
We collect personal information in the following ways:

a) Information You Provide Directly

  • Contact Details: Name, email, phone number, mailing and billing address
  • Order Details: Payment information (excluding full credit card numbers), shipping address, order history
  • Account Information: Username, password, security questions
  • Customer Support: Information you provide when contacting us for support or inquiries
  • You can choose not to provide certain information, but this may limit your use of specific features.

b) Information Collected Automatically

  • We collect certain information automatically when you access the Site:
  • Device and browser information
  • IP address
  • Interaction data (pages visited, time spent)
  • Usage patterns
  • This data helps us analyze trends, administer the Site, improve functionality, and protect against fraud.

c) Information from Third Parties
We may receive information from:

  • Vendors like Shopify
  • Payment processors
  • Marketing or advertising partners
  • Analytics providers
  • All data from third parties is handled according to this Privacy Policy.

3. How We Use Your Information
We use your information for the following purposes:

  • Order Fulfillment & Service Delivery: Process payments, fulfill orders, arrange shipping, handle returns
  • Account Management: Manage your account and preferences
  • Customer Support: Respond to your requests or inquiries
  • Marketing & Promotions: Send promotional emails, offers, and updates (you may opt out at any time)
  • Fraud Prevention & Security: Detect and prevent fraudulent or unauthorized activities
  • Improvement of Services: Enhance and optimize our Site and Services based on usage data and feedback

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Remember preferences and login details
  • Analyze website usage
  • Display relevant advertising
  • For more on Shopify-related cookies, visit Shopify's Cookie Policy.
  • Managing Cookies: Most browsers accept cookies by default, but you can control this through your browser settings. Blocking cookies may impact your experience on our Site.
  • We do not respond to "Do Not Track" signals.

5. How We Share Your Information
We may share your information with:

  • Service Providers & Vendors: Payment processors, shipping partners, customer support, IT services
  • Business & Marketing Partners: For promotions and targeted advertising (subject to your consent where required)
  • Affiliates: Within our corporate group for legitimate business purposes
  • Legal & Compliance: To comply with laws, legal obligations, or protect rights and property
  • Business Transfers: In the event of a merger, sale, or other business restructuring
  • We do not sell your personal information or use sensitive data for profiling without your consent.

6. User-Generated Content
Content you post publicly (product reviews, comments) is accessible by others. We are not responsible for how third parties use information you make public.

7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those sites. Please review their privacy policies separately.

8. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us their information, please contact us to request removal.

9. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent
  • To exercise these rights, contact us at the email provided below.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Humble Origins Superfoods
Email: support@humbleoriginssf.com